How do I return an item?

Return privileges and refund policy - Terms and conditions of sale

Return Privileges and Refund Policy:
Allens Crown & Trophy offers a 30 day return privilege. Within 30 days of delivery, merchandise may be returned in new condition and original packaging for exchange for other merchandise without incurring a restocking charge. Merchandise can also be returned for refund: if returned in less than 7 days of time of purchase a 10% restocking fee will be accessed, within 30 days of time of purchased a 20% restocking fee will be accessed. Please contact us if you have received merchandise that is damaged or defective immediately. Failure to report a problem within 24 hours of receiving merchandise could void return privilege. Replacement items will be shipped by a carrier and service of our discretion.

Shipping and handling charges are not refundable.

Items returned that are more than 30 days after delivery, have been used, or not in new and resalable condition will not be accepted for return or refund and will be held for no more than 30 days for you to claim.

The following items are not returnable: custom-made and made to order merchandise, special orders, personalized items, and items identified as clearance or no returns.

Allens Crown & Trophy hates to say no! Therefore, please do not ask us to make any exceptions to our return privileges.

Our address for returns is:

Allens Crown & Trophy
Returns Department
220 Mobile St.
Hattiesburg, MS 39401

We recommend you send your return via a trackable service such as parcel post with delivery confirmation or UPS and insure it for your own protection as we can not be responsible for lost or damaged parcels. Be sure to maintain a copy of any tracking numbers in your records in case you need to contact us.

If your return is for exchange, please mark "Exchange" on a label or on package wrap and attach to the outside of your parcel. If your return is for exchange, we recommend you place a new order as soon as possible.

For any refused delivery or merchandise returned undeliverable, shipping and handling charges are not refundable. Return freight charges will be deducted from your refund. No refunds will be issued for undeliverable or refused deliveries on International shipments.

Allow 7 to 10 business days for your return to be processed. Refunds will be made in the manner of original payment. For credit cards, please allow 1 to 2 billing cycles for your refund to appear on your statement. For refund checks, please allow 8 weeks.